Customer Services

Firstly, a warm welcome to buykonstsmidelighting.co.uk $0Buykonstsmidelighting.co.uk is run by a young and hard working team and we want you to enjoy your visit to our online outdoor lighting shop. We also like to receive feedback on how we're doing be it good or bad (hopefully not too much bad).  This then gives us the chance to learn from our mistakes and improve for the future.$0$0If you ever have any queries or comments regarding any aspect of our website, please do not hesitate to contact either Paul our Customer Service Manager or one of our sales team on 0845 6436927 alternatively you can e-mail sales@buykonstsmidelighting.co.uk$0$0Our Office Hours Are: $0$0Monday to Friday: 9am - 5pm$0Friday: 9:30am - 5pm$0Saturday:  Closed$0Sunday: Closed$0$0If we are unavailable at any time please send us an e-mail to sales@buykonstsmidelighting.co.uk or leave a message and one of the team will return the call as soon as possible. $0$0Cooling off and Returns$0$0A cooling off period of 7 days applies to all orders so as to comply with the Distance Selling Regulations. See – DTI however return costs will be at the purchaser’s cost and the process must initially be authorised by buygardenfurnituredirect.co.uk  via a returns e-mail confirmation (contact as above). $0Konstsmide Lighting Delivery$0$0buykonstsmidelighting.co.uk aims to despatch most items within  5 working days of confirmation of your order. The majority of deliveries will be quicker, however some items such as the handmade to order orspecial order products may take up to 28days. We will keep you updatedvia e-mail and telephone if there are unfortunate delays. Standard delivery is £6.95 however some items may attract an additional feedepending on the combination of products ordered or location. Any additional shipping costs will be cleared with the cardholder beforedispatch and confirmation of order acceptance.Online Payment Security$0Online Payment Security$0$0The buykonstsmidelighting.co.uk team have taken the decision not to store sensitive credit card data on our computers. Instead it is stored securely on the Protx encrypted payment system. This helps us to ensure the highest level of security for both online and telephone payments. All transaction information is encrypted using 128 bit SSL certificates, and so ensuring that your card details are secure throughout the entire process of purchasing from our website, and this is the reason that you won’t see the padlock symbol until reaching the payment pages.$0$0WEEE Regulations 2006:$0$0As we begin to sell products that are covered under the WEEE regulations we will update this information accordingly$0